28/02/2018

Book A Repair

Home repairs

We provide a premier reactive and planned maintenance service. This is delivered by our team of accredited, trained and skilled workforce. We are ready to respond to your reactive and planned maintenance requirements and we are available 24/7, 365 days a year.  We are able to take requests via our 'repair reporting software', via telephone or email.  Our friendly and experienced staff have over 40 years of experience working with both tenants and landlords, so know how to handle even the most challenging situations. By dealing with tenants directly, we react to maintenance issues quickly and efficiently.

All work requiring property access is by appointment only. We are proud of our record of accomplishment, keeping to 96% of these appointments with 95% of the work completed at first visit. In the unlikely event of an emergency we have the capability and workforce to react to a time critical situation, such as a burst water pipe or electrical failure.

Our software allows us to not only to receive repair booking requests from Tenants and letting agents but we are able to accurately quote for jobs, assign the right contractor to complete the job quickly and we're also able to receive feedback on aspects like customer service.

Our continual investment into our workforce is a key factor in our continued success.
Our mobile engineers and office staff are entrusted to promote Ashton Hope’s Property Maintenance as a professional ‘can-do’ organisation who will go the extra mile to achieve our customers’ needs.

Ashton Hope Engineers will always:

  • Arrive at agreed time
  • Be in a clean Property Maintenance van
  • Park considerately
  • Be polite, respectful, concise with a ‘can-do’ attitude
  • Work professionally
  • Keep everyone safe
  • Ensure that the customer is informed of the job progress
  • Clean up
  • Update the customer of the job outcome and any further works required

 

The 'Book A Repair' Process

Once you have clicked the button below you'll be redirected to our repair reporting tool where you will need to tell us what the problem is by selecting the relevant tile.

Upon selecting this tile there will be some more options which you will need to select to narrow down what the issue is.

Now it's time to fill out a few details like your contact details, a brief summary of the issue and then attach any pictures which would help us to identify the issue.

Once submitted it's now over to us.  We will provide an approx price and if agreed we will instruct an engineer to visit your property at a convenient time of day to complete the repair.

One last thing;  At every point you will be kept up to date on the progress of your issue.

 

 

Need a repair?

Book a repair now to receive your quote...